An accident is the moment of truth for any fleet provider. It is stressful for the driver, disruptive for the business, and potentially costly for the fleet manager.
Fleet Service GB provides a genuine 24/7 accident management service. We don’t use out-of-hours call centers. When your driver calls at 3 AM, they speak to a member of our own team who knows exactly how to help. We turn a crisis into a managed process.
Speed is critical. The sooner we know about an incident, the sooner we can control the costs. Drivers can report incidents instantly via the Achieve Driver App (uploading photos and video from the scene) or by calling our dedicated line.
We handle everything immediately:
Our job isn’t done when the truck arrives. We manage the entire lifecycle of the claim to protect your interests.
If the accident wasn’t your driver’s fault, why should you pay? We aggressively pursue the at-fault party to recover your costs, including policy excess, loss of use, and vehicle diminution.
We route the vehicle to the best-suited repairer in our approved network, managing the estimate and authorization process to get the vehicle back on the road fast.
We don’t just fix the dent; we ask why it happened. Every incident is analyzed to identify trends, be it reversing errors or fatigue, feeding back into your Driver Management training to prevent recurrence.
The continued focus on the combined accident and risk services provided by FSGB has led to a reduced insurance premium for us at renewal. Considering the average renewals market-wide have been seen around 25-30% this is a very impressive result.
Steve Mulvaney, Fleet Manager, Canal & River Trust
The Canal & River Trust is a charitable organization in England and Wales that is responsible for maintaining and caring for over 2,000 miles of inland waterways. Their mission is to protect and enhance these waterways, ensuring they are accessible and enjoyable for everyone.
The partnership with Fleet Service GB has been described as an outstanding success and praised for the visibility of data and compliance across all vehicles and drivers, setting a new standard.
Get all these services from our Accident Management solution. We take care of everything so that you can rest assured.
Every interaction is made personal, reflecting our team’s passion for delivering the right solutions.
Fleet Service GB’s network of approved garages, each meeting our rigorous quality standards.
Ensuring your vehicle's downtime is minimised by engaging with suppliers & manufacturers to keep your vehicle operational
Data-driven insights into fleet performance, including vehicle usage, maintenance, and costs.
Integrating telematics via an API, ensuring smooth data flow and better decision-making.
Leave it to us - we will take care of all the correspondence and support you all the way.
Focusing on investigating and understanding the root causes of vehicle incidents.
Handling the full claims process, from documentation to negotiations.
Designed to enhance driver safety, vehicle compliance, and overall fleet efficiency.
Feeding every element of fleet and driver management, into a unified data engine.
Speak to one of our experts about our Accident Management Services.
Click on the link below, and we’ll be back to you straight away. Your journey starts here…
Our service is modular, allowing you to build the exact support structure your fleet needs.
Your drivers are your biggest asset and your biggest risk. We handle licence checking, risk profiling, and targeted driver training to ensure you meet your Duty of Care obligations.
Get full control of your fleet, from spiraling maintenance costs to strict compliance laws. Our Fleet Management programme uses our advanced Achieve Software to keep you ahead.
Prevent downtime and control costs. Our qualified engineers validate every garage quote, manage bookings, and ensure your vehicles—whether EVs, vans, or cars—are back on the road quickly.
All our services are powered by Achieve, our proprietary driver and fleet management hub. It provides real-time reporting, compliance dashboards, and a dedicated Driver App, giving you total visibility over your operation at the click of a button.
