An accident is the moment of truth for any fleet provider. It is stressful for the driver, disruptive for the business, and potentially costly for the fleet manager. Immediate support and total resolution are required, 24 hours a day, 7 days a week.
24/7 FNOL (First Notification of Loss): Immediate reporting hotlines to log incidents at any time of day.
Vehicle Recovery: Arranging roadside recovery and secure transport for damaged cars, vans, or trucks.
Repair Coordination: Managing repairs through an approved network of body shops with cost and quality checks.
Courtesy Vehicles: Supplying replacement or rental cars to keep drivers mobile and reduce downtime.
Insurance Liaison: Handling communication with insurers and third parties to settle claims faster.
Fleet Service GB provides a genuine 24/7 accident management service. We don’t use out-of-hours call centers. When your driver calls at 3 AM, they speak to a member of our own UK-based team who knows exactly how to help. We turn a crisis into a managed process.
Speed is critical. The sooner we know about an incident, the sooner we can control the costs. Drivers can report incidents instantly via the Achieve Driver App (uploading photos and video from the scene) or by calling our dedicated accident line.
We handle everything immediately:
Roadside recovery and driver safety checks.
Arranging onward travel for the driver.
Capturing third-party details to prevent fraudulent claims.
Our job isn’t done when the truck arrives. We manage the entire lifecycle of the claim to protect your interests.
Uninsured Loss Recovery (ULR): If the accident wasn’t your driver’s fault, why should you pay? We pursue the at-fault party to recover your costs, including policy excess, loss of use, and vehicle diminution.
Repair Management: We route the vehicle to the best-suited repairer in our approved network, managing the estimate and authorisation process to get the vehicle back on the road fast.
Accident Analysis: We don’t just fix the dent; we ask why it happened. Every incident is analysed to identify trends, be it reversing errors or fatigue, feeding back into your Driver Management training to prevent recurrence.
When you partner with Fleet Service GB for accident management, your business directly benefits from:
Reduced Downtime: Gets drivers back on the road much faster.
Lower Costs: Controls repair pricing and mitigates third-party hire charges.
Less Admin: Saves fleet managers hours of stressful paperwork and phone calls.
Empathy First: We understand that a crash is a traumatic event. Our team provides reassurance first, process second.
Cost Mitigation: Prompt notification of at-fault claims helps insurers manage third-party repair and hire costs early, reducing overall claim costs and helping to protect insurance premiums.
Total Visibility: Track the progress of every claim, repair, and recovery in real-time through the Achieve Hub.
Fleet accident management is a coordinated service that handles every stage of a vehicle collision, from initial driver support and recovery to repairs and insurance claims.
The continued focus on the combined accident and risk services provided by FSGB has led to a reduced insurance premium for us at renewal. Considering the average renewals market-wide have been seen around 25-30% this is a very impressive result.
Steve Mulvaney, Fleet Manager, Canal & River Trust
The Canal & River Trust is a charitable organisation in England and Wales that is responsible for maintaining and caring for over 2,000 miles of inland waterways. Their mission is to protect and enhance these waterways, ensuring they are accessible and enjoyable for everyone.
The partnership with Fleet Service GB has been described as an outstanding success and praised for the visibility of data and compliance across all vehicles and drivers, setting a new standard.
A genuine 24/7 First Notification of Loss (FNOL) service ensures incidents are reported immediately, regardless of the time of day. This rapid response allows for quicker vehicle recovery, faster repair authorisation, and immediate capture of third-party details, which significantly reduces overall claim costs and mitigates fraudulent claims.
Yes, we use an approved network of accredited body shops. We manage the entire repair process, including estimate validation and cost control, ensuring high-quality repairs are completed quickly to minimise vehicle downtime.
If an accident is not your driver’s fault, ULR is the process of pursuing the at-fault third party to recover your out-of-pocket expenses. This can include recovering your insurance policy excess, the costs of a replacement vehicle, and compensation for vehicle diminution (loss of value).
Fleet Service GB provides total visibility through our proprietary Achieve Software Hub. Fleet managers can track the real-time progress of every claim, repair, and recovery through a centralised, easy-to-use dashboard.
Get all these services from our Accident Management solution. We take care of everything so that you can rest assured.
Every interaction is made personal, reflecting our team’s passion for delivering the right solutions.
Fleet Service GB’s network of approved garages, each meeting our rigorous quality standards.
Ensuring your vehicle's downtime is minimised by engaging with suppliers & manufacturers to keep your vehicle operational
Data-driven insights into fleet performance, including vehicle usage, maintenance, and costs.
Integrating telematics via an API, ensuring smooth data flow and better decision-making.
Leave it to us - we will take care of all the correspondence and support you all the way.
Focusing on investigating and understanding the root causes of vehicle incidents.
Handling the full claims process, from documentation to negotiations.
Designed to enhance driver safety, vehicle compliance, and overall fleet efficiency.
Feeding every element of fleet and driver management, into a unified data engine.
Speak to one of our experts about our Accident Management Services.
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Our service is modular, allowing you to build the exact support structure your fleet needs.
Your drivers are your biggest asset and your biggest risk. We handle licence checking, risk profiling, and targeted driver training to ensure you meet your Duty of Care obligations.
Get full control of your fleet, from spiraling maintenance costs to strict compliance laws. Our Fleet Management programme uses our advanced Achieve Software to keep you ahead.
Prevent downtime and control costs. Our qualified engineers validate every garage quote, manage bookings, and ensure your vehicles—whether EVs, vans, or cars—are back on the road quickly.
All our services are powered by Achieve, our proprietary driver and fleet management hub. It provides real-time reporting, compliance dashboards, and a dedicated Driver App, giving you total visibility over your operation at the click of a button.