Compliance Fleet Controller
About Us
Location: Notton (in person)
Job Type: Full Time, permanent
Hours: Full time (8-hour shifts)
Salary: From £28,000.00 per year
We are opening an exciting opportunity for applicants who want to utilise their skills within Operations and Compliance. If you are proactive, detail focused, and passionate about delivering high quality service to our clients and drivers, this role may be perfect for you.
Why Fleet Service GB?
We offer a salary that is respectful and reflective of your customer service skills. As a co-ownership business we reward hard-work with the profit-share bonus ( after a qualifying period) to all staff as well as a pro rata ’13th Month’ ( an extra month’s salary in December).
Full system training is given as well as on-going development opportunities.
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free flu jabs
- Health & wellbeing programme
- Free parking
- Life insurance
- On-site parking
- Profit sharing
- Referral programme
- Sick pay
Fleet Service GB is a leading, award winning provider of fleet management services, known for our innovative approach and commitment to excellence. We manage diverse fleets across various industries, ensuring optimal efficiency and safety. We are seeking a detail-oriented and proactive individual to join our team as a Fleet Controller in our busy Operations department.
Position Summary
In this role, you will play a key part in supporting our operational delivery by managing daily workloads, ensuring transport and compliance standards are maintained, and providing technical and administrative support across a wide range of activities. You will be a central point of contact for clients, drivers, suppliers, and internal teams, helping to ensure our services are delivered efficiently, safely, and to the highest standard.
Key Responsibilities
Customer and operational support
- Answer inbound calls within agreed KPIs, providing excellent service.
- Manage daily task allocation using the operating system, ensuring all planned and unplanned activities are prioritised and completed.
- Action and complete all tasks assigned to you promptly and accurately.
- Book jobs, check on site status, follow job completion, and ensure all relevant documentation is received and correctly stored.
Maintenance and compliance
- Monitor MOT, servicing, and other due items by running daily/weekly reports, contacting clients/drivers, and arranging required appointments.
- Support external accreditation requirements, including running weekly reports for PMIs, cranes, tail lifts, and other compliance-critical items.
- Ensure documentation is up to date and compliance records are accurate and complete.
Authorisations and cost control
- Handle all authorisation requests effectively, working within client parameters.
- Build estimates, challenge repair recommendations where appropriate, and confirm final costs.
- Obtain client authorisation for work and manage warranty escalations as needed.
Reporting and systems
- Run reports for new vehicles and set up maintenance/compliance intervals in the system.
- Manage the VOR (Vehicle Off Road) process.
- Follow and manage the Chase report, closing jobs and chasing invoices (compliance invoices only).
- Maintain clear, concise, and relevant notes across all systems.
Team and process support
- Provide technical support to the Operations and Compliance team.
- Manage out of hours bookings.
- Action ad hoc emails and requests promptly.
- Identify opportunities to improve processes or systems to enhance service delivery.
- Adhere to information security policies and report concerns to the Data Protection Officer.
- Use and maintain quality assurance (QA) systems for internal, supplier, and client interactions.
You will be successful in this role if you have:
- Strong organisational and time management skills
- Confidence in prioritising work in a fast paced environment
- Excellent communication skills
- A proactive mindset and willingness to challenge repair estimates or processes
- Strong attention to detail and commitment to compliance
- Ability to build positive relationships with clients, drivers, and suppliers
- A problem-solving approach and desire to continually improve how we work