Partnership, service and technology are the ingredients to our success
Working in partnership
Fleet Service GB is about partnership, in every part of the business. As a co-ownership fleet management company, individual ownership actively encourages responsibility and commitment; nothing is ever too much trouble when dealing with a client’s demands. Within the company there is a passion across the Service Support Team to get things right; the differential is in the service delivery experience, which is always personal.
To deliver and exceed clients’ objectives, Fleet Service GB works with them to both understand their business and the industry challenges they face. Fleet Service GB then identifies and proposes solutions. This builds a personal partnership that is forever evolving and is based on trust.
Collaboration is a key element of Fleet Service GB’s development and growth. The company has a strong, industry-experienced leadership team and collaborate with experienced and knowledgeable individuals from the fleet industry to better understand the ever-changing challenges of managing drivers, vehicles and journeys.
Together we can respond to these challenges by delivering an industry-leading service.
Making service personal
Keeping service delivery personal is key to our business.
Fleet Service GB provides a genuine 24/7 service. Every app request, call or email is dealt with by a member of the company’s Service Support Team, personally supporting clients 24/7 – never closing or outsourcing.
Making service personal is not just about having a real person to talk to, it is about forming strong relationships with drivers to better understand the challenges they face and provide the exact response to reduce unnecessary downtime. Fleet Service GB offer direct support to drivers and detailed analysis of data to clients. All designed to help improve processes and meet agreed objectives.
Integrating intelligent technology
Embracing the future. Technology and people come together to optimise the provision of all management services to fleet customers. Fleet Service GB uses its in-house developed software programme. It delivers a fully integrated range of Achieve driver and vehicle management services.
The Achieve hub sits at the centre of a range of services. The intelligent integration of data creates a powerful engine of information, instantly accessible and, importantly, able to be configured to produce an infinite variety of management reports. By fully automating the integration processes of all Achieve services, the Achieve data hub provides an invaluable resource to support in-house challenges and requests for information for all clients.
By joining together an award-winning fleet management team, with an equally dedicated and experienced IT team, Fleet Service GB can rightly claim its technology development is industry leading.
We never close
Your drivers will have 24/7 support from an actual Fleet Service GB team member - because as well as never closing, we also never outsource.
What do our clients say?
Hear what our clients have to say about the services we provide them on a daily basis
“I have been very impressed by Fleet Service GB’s ability to listen to what we require and then deliver solutions.”
Paul Ayris, Fleet Manager
“An outstanding partnership success. We reduced our annual fleet spend by 14%, when compared to the previous 12 months.”
Steve Mulvaney, Fleet Manager
"The professional expertise provided by the team at Fleet Service GB is outstanding. No matter what challenges fleet presents, I know that the support available will enable us to find the right solutions."
Matt Smith, HR Director
"The partnership with Fleet Service GB is more than exceeding my expectations. Visibility of data and compliance across all our vehicles and drivers is setting a new standard."
“An ability to collaborate and willingness to adapt is what makes Fleet Service GB unique in the industry.”
Denise Hawkins, Fleet Manager
“The Fleet Service GB value proposition has offered us more than we had initially hoped for. As our relationship has grown so has the strength of our partnership. The team are open, transparent and reliable, always going above and beyond to deliver top quality customer service.”
Rino Agozzino, Head of Procurement
“The true spirit of partnership exists; it is based on trust and shared values, and every month there are examples of how beneficial the partnership is.”
Steve Porter, Head of Operations
The Fleet Industry Advisory Group is a not-for-profit organisation with an objective to develop and share best practice in all areas of managing drivers, vehicles and journeys.