Service Support Team – available 24/7 – We never close
All Driver and Vehicle Management Services are delivered by a dedicated Service Support Team, which is located at FSGB’s Wiltshire offices. Drivers are requested to access the service using the Achieve Driver App or, as an alternative, call the one telephone number – all available on a 24/7 basis.
24/7 Driver & Fleet Support Service
- All vehicles and drivers will be supported strictly in accordance with agreed parameters.
- All incoming communication from drivers using the Achieve Driver App or via telephone are dealt with promptly – When a driver uses the phone, they will be asked to select the appropriate service before being immediately connected to the team.
- All telephone calls to and from the Service Support Team are voice recorded. This feature supports regular audits of activity.
To deliver the full range of Vehicle and Driver management services, the Service Support Team uses an in-house developed software solution, written to intelligently integrate all fleet management data.
