The Fleet Service GB Service Support Team is there to ensure an efficient delivery of a range of vehicle and driver fleet management services, selected by your company. Achieve Fleet Manager services available to you, may vary from time-to-time and, in addition, a number of the services will have been customised to suit your company’s particular requirements.
Please make sure you have read and understood your company handbook and related policy documents, referred to as Essential Reading.
Whatever services you require, make contact with the Service Support Team, either by using the Driver App or making a telephone call. All calls will be answered within a maximum time of 20 seconds. You will be prompted for the service requirements, then immediately transferred to a qualified member of the team.
This is a human response service where our Service Support Team is always available on a 24/7 basis. Your actual requirements will be determined by a member of the Service Support Team and appropriate response help or assistance provided.
Your company has selected a range of management services to support you and your vehicle. If you have any questions regarding any of the services or you feel that there is a service not listed, please don’t hesitate to contact the Service Support Team who are there to help you.
Details of the available services are:
- purchase of vehicle road fund licences
- notification of MOT testing requirements
- payment of parking and traffic fines
- provision of European travel insurance
- assistance with European travel documentation
- assistance with P11D reporting
- provision of private car scheme
- updating of the Motor Insurance Database
Your company has recognised that some of the management services need a bespoke delivery approach. To assist, your employer has provided the Service Support Team with detailed parameters covering all aspects of how the specific management services are to be delivered. This will ensure that whenever you make a request, the Service Support Team has all the necessary information at its fingertips to make the correct decision necessary to satisfy your requirement. If you have any concerns regarding the services available then please in the first instance, speak directly to your company line manager.
All of the services provided to you by the Service Support Team are delivered using an integrated IT platform. This technology ensures that as data is generated by each and every transaction, it is captured by the system, stored and then used as part of the programme analytics – nothing gets forgotten, overlooked or slips through the net. You can be satisfied that all your driver and vehicle-related management services’ requirements will be dealt with efficiently and professionally and, importantly, you should know that all the data and information captured by the system is available to satisfy any robust audit.
By fully embracing all aspects of the Achieve Driver programme, you will be directly helping not only yourself, but your company, which has identified you as a highly valued member of the team and introduced Achieve Driver to provide you with all the necessary help and support to drive better and safer. Achieve Driver is a fully integrated vehicle, driver and journey programme, and is enhanced on a regular basis and we welcome any comments or opinions which you may have.
The Fleet Industry Advisory Group is a not-for-profit organisation with an objective to develop and share best practice in all areas of managing drivers, vehicles and journeys.