In the event of a crash, an accident or collision, you can make contact with the Service Support Team by either using the Fleet Service GB Driver App or making a telephone call, at any time. The Fleet Service GB Service Support team will help you throughout all aspects of the incident, from the moment you make contact through to final completion.
Please make sure you have read and understood your company handbook and related policy documents, referred to as Essential Reading.
The Fleet Service GB Service Support Centre never closes. Your telephone call will be answered by a qualified member of the Service Support Team who will be there to assist and guide you through all aspects of the incident.
You may choose to contact the team either by using the Driver App, driver portal, or telephone. Whatever you decide, the same seamless personal support will be there for you.
The overriding priority of the Service Support Team is to ensure your safety and wellbeing at all times.
The Fleet Service GB Service Support Team works closely with Achieve Garage Partnership which is a national network of preferred repairing garages. You can be assured that the personal service you receive will be not only highly professional, but also flexible, in order to accommodate your own individual requirements.
When you contact the Service Support Team to report a crash or incident, the personal aspect of the service begins. The team will talk you through filling out the online claims form (if applicable) and provide throughout, all the necessary administrative support and assistance. The team are there to support you at all times.
As an integral part of the service, the Service Support Team can design for you (with your company’s permission and support) a personalised continuous driver training programme.
This is a very important aspect of the integrated Achieve programmes, which have been built with a clear objective to help you drive better and safer.
From the moment you make contact with the Fleet Service GB Service Support Team, supporting and taking care of your needs becomes a priority. The team prides itself on delivering a personal service and are here to help and support you.
Contacting a member of our team is always possible.
Driver App
Portal
Phone
“I have been very impressed by Fleet Service GB’s ability to listen to what we require and then deliver solutions.”
Paul Ayris, Fleet Manager
“An outstanding partnership success. We reduced our annual fleet spend by 14%, when compared to the previous 12 months.”
Steve Mulvaney, Fleet Manager
"The professional expertise provided by the team at Fleet Service GB is outstanding. No matter what challenges fleet presents, I know that the support available will enable us to find the right solutions."
Matt Smith, HR Director
"The partnership with Fleet Service GB is more than exceeding my expectations. Visibility of data and compliance across all our vehicles and drivers is setting a new standard."
Sara Lovell
“An ability to collaborate and willingness to adapt is what makes Fleet Service GB unique in the industry.”
Martin Carter, Shared Services Director
“The Fleet Service GB value proposition has offered us more than we had initially hoped for. As our relationship has grown so has the strength of our partnership. The team are open, transparent and reliable, always going above and beyond to deliver top quality customer service.”
Rino Agozzino, Head of Procurement
“The true spirit of partnership exists; it is based on trust and shared values, and every month there are examples of how beneficial the partnership is.”
James Ford, Operations Director
The Fleet Industry Advisory Group is a not-for-profit organisation with an objective to develop and share best practice in all areas of managing drivers, vehicles and journeys.