Making service personal
The Old Coach House, Corsham
0333 220 0501
Making service personal
The Old Coach House, Corsham
0333 220 0501
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Achieve Crash

Personal support when you need it most

In the event of a crash, an accident or collision, you can make contact with the Service Support Team by either using the Fleet Service GB Driver App or making a telephone call, at any time. The Fleet Service GB Service Support team will help you throughout all aspects of the incident, from the moment you make contact through to final completion.

Please make sure you have read and understood your company handbook and related policy documents, referred to as Essential Reading.

24/7 service support

The Fleet Service GB Service Support Centre never closes. Your telephone call will be answered by a qualified member of the Service Support Team who will be there to assist and guide you through all aspects of the incident.


You may choose to contact the team either by using the Driver App, driver portal, or telephone. Whatever you decide, the same seamless personal support will be there for you.


The overriding priority of the Service Support Team is to ensure your safety and wellbeing at all times.

Supplier partnerships

The Fleet Service GB Service Support Team works closely with Achieve Garage Partnership which is a national network of preferred repairing garages. You can be assured that the personal service you receive will be not only highly professional, but also flexible, in order to accommodate your own individual requirements.

Simplified administration

When you contact the Service Support Team to report a crash or incident, the personal aspect of the service begins. The team will talk you through filling out the online claims form (if applicable) and provide throughout, all the necessary administrative support and assistance. The team are there to support you at all times.

Safety and Wellbeing

As an integral part of the service, the Service Support Team can design for you (with your company’s permission and support) a personalised continuous driver training programme.


This is a very important aspect of the integrated Achieve programmes, which have been built with a clear objective to help you drive better and safer.

Making service personal

From the moment you make contact with the Fleet Service GB Service Support Team, supporting and taking care of your needs becomes a priority. The team prides itself on delivering a personal service and are here to help and support you.

We never close

Contacting a member of our team is always possible.

Driver App
Real-time communication between the driver and our Service Support Team. Driver and vehicle information, check sheets, notifications and reminders, booking and accident reporting.
Portal
Online access to safety and compliance resources, driver profiles, training facility, management dashboard, with financial and operational reporting.
Phone
We never outsource and all communication is handled inhouse, via our Service Support Team.
Email
Direct correspondence with a member of the Fleet Service GB team.

What do our clients say?

Hear what our clients have to say about the services we provide them on a daily basis

The Fleet Industry Advisory Group is a not-for-profit organisation with an objective to develop and share best practice in all areas of managing drivers, vehicles and journeys.