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Fleet Controller – Rental

Location: Notton
Job Type: Full Time
Hours:
Salary: £28,000 (depending on experience)
Bonuses: Annual Bonuses and profit share

Fleet Service GB is looking for a proactive and detail‑focused Rental Controller to join our Operations team.

This is a fast‑paced operational role responsible for managing the full rental lifecycle and delivering an excellent service to our customers. You’ll handle rental bookings, extensions, terminations, VOR support and damage rental processes, working closely with clients, suppliers and internal teams to ensure rentals are accurate, compliant and cost‑effective.

Key Responsibilities

Manage the full rental lifecycle including new bookings, extensions, terminations and swaps
Handle inbound rental‑related calls, emails and portal activity within agreed KPIs
Monitor and manage VOR (Vehicle Off Road) rentals, liaising with garages, suppliers and Technical Services
Manage damage rental cases, including document validation, claim tracking and dispute handling
Maintain accurate system records, notes and booking data
Support rental billing queries, invoice validation and dispute resolution
Balance workload effectively across calls, systems and shared inboxes
Contribute to service improvements and operational efficiency

What We’re Looking For

Strong organisational skills and ability to manage multiple cases simultaneously
High attention to detail, particularly with documentation, bookings and invoices
Confident communicator with a professional approach to customers and suppliers
Comfortable working in a fast‑paced, KPI‑driven operational environment
Able to make informed decisions within agreed processes and authority levels

Desirable:

Experience in rental, fleet management, VOR or damage processes
Experience handling claims, disputes or supplier validation
Good commercial awareness and understanding of cost control

What We Offer

Comprehensive training and ongoing support
Modern working environment
Opportunity to develop within a growing operations team
Supportive, professional culture focused on service excellence

Fleet Controller – Rental

Key Responsibilities

What We’re Looking For

Desirable:

What We Offer

Our New Address

Fleet Service GB

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