Fleet Controller
About Us
Location: Notton (in person)
Job Type: Full Time, permanent
Hours: Full time (8-hour shifts)
Salary: From £26,700.00 per year
Fleet Service GB is on the lookout for passionate, dedicated individuals to join our team. We’re a forward-thinking company with a commitment to excellence in fleet management, and we want YOU to be a part of our growth. We deliver exemplary customer service and pride ourselves on “ Keeping Service personal”
Why Fleet Service GB?
We offer a salary that is respectful and reflective of your customer service skills. As a co-ownership business we reward hard-work with the profit-share bonus ( after a qualifying period) to all staff as well as a pro rata ’13th Month’ ( an extra month’s salary in December).
Full system training is given as well as on-going development opportunities.
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free parking
- Life insurance
- On-site parking
- Profit sharing
- Referral programme
- Sick pay
Fleet Service GB is a leading, award winning provider of fleet management services, known for our innovative approach and commitment to excellence. We manage diverse fleets across various industries, ensuring optimal efficiency and safety. We are seeking a detail-oriented and proactive individual to join our team as a Fleet Controller in our busy Operations department.
Position Summary
As a Fleet Controller, you will be responsible for monitoring and managing our fleet operations in real-time. Your role will involve coordinating with drivers, scheduling maintenance, ensuring compliance with safety regulations, and optimising routes to enhance efficiency. This position requires strong communication skills, quick decision-making, and problem-solving skills. Experience of working in fleet would be an advantage as would break-down experience. Neither are essential as full training will be given
To deliver outstanding service to our customer base through the handling of inbound and outbound call and e-mail traffic through our Service Support Centre. Additionally, performing fleet administration tasks including invoice processing Efficiently and effectively handling all customer requests and facilitating these in line with client parameters. Delivering the personal exclusive experience to all customers.
Role and Responsibilities (daily, weekly, monthly & ad-hoc cover)
Answering inbound calls presented within the agreed business KPI’s
Managing requests for booking requirements (Include but not limited to)
1. Service
2. Repair
3. BreakdownManaging the daily task allocation within the operating system, planning, prioritising, and demonstrating effective time management to ensure all planned and unplanned activities are executed.
Managing phones supplier requests for authority (basic maintenance )
Managing the bookings@ inbox, sending holding emails, and responding within a timely manner
• Actioning portal messages and tasks within the bookings bucket on the portal. (Include but not limited to)General housekeeping of the system (removing tasks, duplicate jobs)