Location: Corsham
Job type: Full time
Hours:
Salary: TBC
Are you a dynamic, organised, and proactive professional looking to advance your career in the fast-paced world of fleet management? Fleet Service GB (FSGB) is seeking a dedicated and detail-oriented Fleet Controller to join our busy control centre team.
About Us:
At FSGB, we pride ourselves on delivering top-notch fleet solutions to our diverse clientele. Our commitment to excellence and customer satisfaction sets us apart in the industry. Join our vibrant team and be part of a company that values innovation, teamwork, and professional growth.
Position Summary:
To deliver outstanding service to our customer base through the handling of inbound and outbound calls, Fleet service portal and e-mail traffic through our Service Support Centre. Efficiently and effectively handling all customer requests and facilitating these in line with client parameters. Delivering the personal exclusive experience to all customers
Role and Responsibilities (daily, weekly, monthly & ad-hoc cover):
- Answering inbound calls presented within the agreed business KPI’s
- Managing requests for booking requirements (Include but not limited to)
- Service
- Repair
- Breakdown
- Glass
- Tyres
- Rental
- Managing the daily task allocation within the operating system, planning, prioritising, and demonstrating effective time management to ensure all planned and unplanned activities are executed.
- Managing phones supplier requests for authority (basic maintenance and tyres)
- Managing the bookings@ inbox, sending holding emails, and responding within a timely manner
- Actioning portal messages and tasks within the bookings bucket on the portal. (Include but not limited to)
- Driver App bookings
- Check on site
- Timed out bookings
- Declined bookings
- No show tasks
- Action and complete all tasks that have been assigned to you.
- Creation of accident claim forms (IRR & FNOL’s)
- Assign VOR status as required and add a review for a dedicated fleet controller.
- Arrange vehicle movements (Car Carry)
- Managing breakdowns follow-ups via phone or external portals
- Amberon OOH bookings
- Assistance with any cross-over of PMI/Equipment bookings.
- Contribute to the identification of potential improvements in processes or system enhancements that would improve our ability to deliver exceptional service.
- Checking & actioning due items
- 1link – Adding bookings, declined, confirmed & alternative date bookings.
- Actioning ad hoc emails when sent from @info
- Checking work has been carried out and requesting invoice or passing this to the authorisations team to authorise the work.
- Actioning rental requests through our portal and external portals, Extending & terminating as required
- Adherence to the information security management system, raising concerns with the Data Protection Officer
- Utilisation the QA system (internal, suppliers & clients)
- Updating & managing notes (clear, concise & relevant)
General housekeeping of the system (removing tasks, duplicate jobs)
All sections of this form must be completed, including a CV upload.
Email meg@fleetservicegb.co.uk. Please include your CV and a covering letter, with the position you are applying for in the subject line.
Fleet Service GB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employee
Working Conditions:
- Environment: Office-based with use of computer systems and telecommunication equipment.
- Hours: Full-time position
- We offer profit related bonus
- '13th month' bonus
- Company pension
- Bike to Work scheme
- Life Insurance
- Excellent working environment
- Full training and on-going development
- Competitive salary
The Fleet Industry Advisory Group is a not-for-profit organisation with an objective to develop and share best practice in all areas of managing drivers, vehicles and journeys.