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Fleet Controller – Call Centre

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Location: Notton
Job Type: Full Time
Hours:
Salary: TBC

Are you a dynamic, organised, and proactive professional looking to advance your career in the fast-paced world of fleet management? Fleet Service GB (FSGB) is seeking a dedicated and detail-oriented Fleet Controller to join our busy control centre team.

About Us

At FSGB, we pride ourselves on delivering top-notch fleet solutions to our diverse clientele. Our commitment to excellence and customer satisfaction sets us apart in the industry. Join our vibrant team and be part of a company that values innovation, teamwork, and professional growth.

Position Summary

Our Fleet Controllers are responsible for managing and coordinating the daily operations of our clients’ fleets.

Key Responsibilities

1- Customer Service:

  • Serve as the primary point of contact for customers regarding fleet-related inquiries and issues.
  • Handle customer complaints and issues promptly, ensuring satisfactory resolutions.
  • Communicate effectively with customers to provide updates on vehicle status and estimated arrival times.

2- Operational Efficiency:

  • Ensure all fleet operations are conducted in accordance with company policies and procedures.
  • Maintain accurate records of vehicle assignments, mileage, maintenance, and other relevant data.

3- Skills:

  • Strong organizational and multitasking abilities.
  • Excellent communication and customer service skills.
  • Proficiency in using fleet management software and GPS tracking systems.
  • Ability to analyze data and make informed decisions.
  • Knowledge of vehicle maintenance and regulatory requirements.

Key Competencies

  • Attention to Detail: Ensure all fleet operations are accurately documented and issues are promptly addressed.
  • Problem-Solving: Ability to quickly and effectively resolve operational challenges and customer concerns.
  • Time Management: Manage multiple tasks efficiently, ensuring timely completion of all responsibilities.
  • Teamwork: Work collaboratively with drivers, colleagues, and customers to achieve common goals.
  • Adaptability: Adjust to changing operational demands and work effectively under pressure.

Working Conditions

  • Environment: Office-based with use of computer systems and telecommunication equipment.
  • Hours: Full-time position
  • We offer profit related bonus
  • ’13th month’ bonus
  • Company pension
  • Bike to Work scheme
  • Life Insurance
  • Excellent working environment
  • Full training and on-going development
  • Competitive salary