Making service personal
The Old Coach House, Corsham
0333 220 0501
Making service personal
The Old Coach House, Corsham
0333 220 0501
Work With Us

Join our award-winning company

Fleet Controller – rental support team

Location: Corsham

Job type: Full time


Salary: £TBD – dependent on experience

Job role description:

To deliver outstanding service to our customer base through the handling of inbound and outbound call and e-mail traffic through our Service Support Centre. Additionally, performing fleet administration tasks including vehicle rental booking/extending and terminating, invoice processing and compliance reviews of vehicles on hire. Efficiently and effectively handling all customer requests and facilitating these in line with client parameters. Delivering the personal exclusive experience to all customers.

Role operates within core business hours on a shift pattern basis throughout the week and some ad-hoc cover at weekends.

Reporting to: Operations Manager

Key responsibilities and accountabilities:

  • Answering inbound calls & email requests presented within the agreed business KPI's
  • Deliver a personal service to all customers, facilitating their vehicle and driver related requirements within the clients'' agreed parameters
  • Managing the daily task allocation within the operating system, planning prioritising and demonstrating effective time management to ensure all planned activities are executed
  • Fleet administration tasks
  • Invoice processing in line with the business requirements
  • Contribute to identification of potential improvements in processes or system enhancements that would improve our ability to deliver exceptional service
  • Diary, task, activity and action point management in Outlook and the operating system

How to Apply

All sections of this form must be completed, including a CV upload.


Email Please include your CV and a covering letter, with the position you are applying for in the subject line.

Key dimensions:


  • Customer care skills essential
  • Knowledge of rental/vehicle hire within fleet management industry is strongly preferable
  • Good administration skills including an attention to detail. Must be adept in the use of a PC, including use of email, electronic diary management and the internet
  • Able to use Microsoft Office packages (Excel, Word, Outlook as a minimum) to a basic level essential

Communication skills

  • A positive, assertive and confident communication style (internally and externally)
  • Succinct in communication delivery (verbal and written)
  • Excellent questioning and listening skills, with an ability to assimilate accurate information
  • Able to instantly build and maintain rapport with a range of people at all levels of seniority

Organisation, planning and decision making

  • Demonstrates a proactive approach
  • Committed to delivering solutions
  • Able to multi task with accuracy

Flexibility and resilience

  • Can react with the appropriate sense of urgency to challenges when presented
  • Able to remain focused and continue delivering to high standards when under pressure
  • Adopts a positive approach to feedback, ensuring areas for improvement are actively developed upon
  • Able to remail flexible with regard to holiday dates
  • Able to assess own performance to ensure development
  • Embraces challenging situations, looking to provide solutions

The Fleet Industry Advisory Group is a not-for-profit organisation with an objective to develop and share best practice in all areas of managing drivers, vehicles and journeys.