Making service personal
The Old Coach House, Corsham
0333 220 0501
Making service personal
The Old Coach House, Corsham
0333 220 0501
Slide
Work With Us

Join our award-winning company

Fleet Controller

Location: Corsham

Job type: Full time

Hours:

Salary: £TBD – dependent on experience

Job role description:

To deliver outstanding service to our customer base through the handling of inbound and outbound call and e-mail traffic through our Service Support Centre. Additionally, performing fleet administration tasks including compliance and admin tasks. Efficiently and effectively handling all customer requests and facilitating these in line with client parameters. Delivering the personal exclusive experience to all customers.

Key responsibilities and accountabilities:

  • Answering inbound calls presented within the agreed business KPI’s.
  • Deliver a personal service to all customers, facilitating their vehicle and driver related requirements within the clients’ agreed parameters.
  • Managing the daily task allocation within the operating system, planning prioritising and demonstrating effective time management to ensure all planned activities are executed.
  • Fleet administration tasks.
  • Contribute to identification of potential improvements in processes or system enhancements that would improve our ability to deliver exceptional service.
  • Diary, task, activity and action point management in Outlook and the operating system.
  • Maintaining good relationships with both internal and external customers.
  • Check MOT arrived on site tasks.
  • Driver app bookings
  • Helping with the info inbox ad hoc.
  • Updating supplier records.          
  • Housekeeping/deleting jobs that are not needed.
  • Breakdown follow ups via portal (clarity).

How to Apply

All sections of this form must be completed, including a CV upload.

OR

Email meg@fleetservicegb.co.uk. Please include your CV and a covering letter, with the position you are applying for in the subject line.

The Fleet Industry Advisory Group is a not-for-profit organisation with an objective to develop and share best practice in all areas of managing drivers, vehicles and journeys.